Company & Trust
Be More Remote is a remote staffing and BPO company that provides trained virtual assistants, customer support and call centre teams, and digital marketing services. It was founded and is led by Syeda Wafa Mehdi (Director), with Umair Asghar (Co-founder, Operations) running day-to-day delivery. Our 75+ team members work from our own office, not from home.
Our office is in Johar Town, Lahore, Pakistan, and we have been operating for over 5 years. Our teams work the hours of the countries our clients are in, so UK clients are supported during UK hours, US clients during US hours, and so on.
Yes. Be More Remote Services (SMC-PVT) Limited is a registered company in Pakistan, CUIN 0258278, with its office at House No 3-1, Street 53, Block B1, Phase 1, Johar Town, Lahore 54600, Pakistan. Every client works with us under a formal written agreement.
We work with UK and international businesses including serviced accommodation and short-let operators, property managers, letting and estate agents, cleaning companies, aesthetic clinics, home service businesses, e-commerce brands, hospitality businesses and marketing agencies. Our team supports 600+ UK properties. After a discovery call, we are happy to connect you with an existing client as a reference.
Yes. You can read independent reviews from our clients on Trustpilot and on our Testimonials page. We can also share relevant client examples and references for your industry after a discovery call.
No. Every Be More Remote team member works from our office, under supervision, on company-managed equipment, with backup cover on the floor. This is the main difference between us and freelance marketplaces.
Hiring & Quality
Every candidate goes through a phone screening, an English assessment, an onsite skills test, a typing test and a final interview with a director. Successful candidates also complete background (police) verification before they start.
New joiners complete structured training with assessments, then shadow an experienced senior VA, then pass a final assessment before working on any live client account. Only VAs who meet our standard are placed with clients.
Serviced accommodation is where Be More Remote started. Our team supports 600+ UK properties and is experienced with Airbnb, Booking.com, Vrbo and Agoda, UK guest expectations, and channel managers such as Hostaway, Guesty, Uplisting, Zeevou, Hospitable and Tokeet.
Quality is checked continuously. Supervisors and a QA function review work daily, client feedback is logged and actioned, and your account manager holds regular review meetings with you. You also have access to time-tracking and activity monitoring for full visibility.
Yes. We match a VA to your job description and you can meet and interview them before they start.
Reliability
Your work does not stop. Because our team is office-based, trained backup cover is always available on the floor. If a VA leaves, we assign a trained replacement and handle the handover, so you never restart recruitment.
Retention is a priority for us: our VAs are full-time, salaried, office-based employees with a clear training and career path, which keeps turnover low compared with freelance platforms. When someone does move on, a trained replacement is in place within 3 days, takes over the same dedicated office laptop and receives a full handover.
Within 3 days, including a handover, and with backup cover in place in the meantime.
Yes. We run shifts around the clock, including weekends and bank holidays, and cover UK and European, US and Canadian, Middle Eastern and Australian hours. You choose the hours you need.
Tell your account manager. We will act on the feedback straight away and, if needed, replace the VA within 3 days.
Our office has backup power and a backup internet connection, so your service continues without interruption.
Security & Data
Our VAs work inside your own systems, with role-based access limited to what the role needs. Your data stays in your systems; we do not copy it into ours.
Yes. Every VA is assigned a dedicated company laptop from our office inventory, and it never leaves our office. VAs can only access client systems while working on our premises, never from personal devices or from home, and client logins are stored and shared through a password manager.
Yes. Every agreement includes confidentiality and UK GDPR data processing terms, and we are happy to sign your own NDA on request.
Yes. We handle personal data in line with the UK GDPR and the Data Protection Act 2018, acting as a data processor on your instructions, with confidentiality, access controls and breach notification built into our agreements.
Nothing is lost. All equipment belongs to our office inventory and VAs can only access client systems on our premises, so when a VA leaves, their access ends immediately. Their dedicated laptop, with your work and set-up, is reassigned to the replacement VA, shared credentials are rotated through the password manager, and a full handover is completed. Your data remains in your own systems throughout.
Pricing & Contracts
A Be More Remote VA costs up to 69% less than hiring in-house, with no recruitment, training, equipment, National Insurance, pension or HR costs on your side. Every quote is tailored to your hours, tasks and team size; contact us and we will send a written quote within 1 working day.
All three. Part-time support is billed hourly, full-time VAs and teams monthly, and one-off work such as websites or listing optimisation per project. Rates reduce when you hire more than one VA or combine services.
No setup fees and no hidden costs. The only outside costs are tools you choose to use (for example your phone system) and any ad spend, which you pay directly to Google or Meta.
No long lock-in. Our agreements are flexible and month to month, so you can scale up, scale down or stop with short notice.
Yes, a trial period is available so you can see the quality of our work before you commit.
Getting Started
Usually within a week of agreement. Customer support teams of up to 25 agents can be live within 2 to 4 weeks.
Your job description, working hours, access to your systems, any SOPs or scripts, and a short walkthrough call. We handle the rest.
You get a dedicated account manager at no extra cost, who is your single point of contact via WhatsApp or Slack.
You receive regular progress reports and review meetings, plus access to time-tracking and activity monitoring so you can see work as it happens. Marketing clients receive a monthly performance report.
Yes, at any time. Many clients start with a few hours a week and grow into full-time VAs or complete teams.
Services & Fit
Virtual assistants (executive, PA and admin), customer support and call centre teams, Airbnb and serviced accommodation VAs, estate agency and lettings VAs, property sourcing VAs, lead generation, Google Ads, Meta Ads, social media management, SEO, website development, video editing and AI voice agents. Bookkeeping and accounts are available through our sister firm, StayWise Accounts (swaccountslimited.com).
Our VAs handle almost any task that can be done remotely: customer and guest communication, admin, scheduling, bookings, data entry, CRM updates, lead generation, recruitment admin, invoicing support, research and reporting. They cannot do on-site work (such as viewings, key handovers or cleaning), and they do not give regulated legal, financial or medical advice.
Both. We support sole traders and small operators with a few hours a week, as well as established companies needing full-time VAs or teams of 25 agents.
No. Property is where we started, but we support businesses in many sectors, including cleaning, home services and trades, clinics, beauty, hospitality, restaurants and food, e-commerce, accountancy, recruitment, education, travel, charities, logistics, fintech, IT and marketing agencies. See our Industries page for more.
Property: Hostaway, Guesty, Zeevou, Uplisting, Hospitable, Tokeet, PriceLabs, Enso Connect, Boom and SuiteOp. Cleaning and field service: ConnecTeam, Jobber, Housecall Pro and ServiceM8. Maintenance: Fergus, Tradify and simPRO. Lettings and estate agency: Reapit, Alto, Arthur Online, Goodlord, Fixflo, Rightmove, Zoopla and OnTheMarket. Business tools: CRMs such as HubSpot, Zoho, GoHighLevel (GHL), Salesforce and Pipedrive; project and team tools such as monday.com, ClickUp, Asana, Trello, Notion, Slack and Microsoft Teams; helpdesks such as Zendesk, Freshdesk and Intercom; plus Google Workspace, Microsoft 365, Calendly and Canva. If you use something else, our VAs learn new tools quickly.
Yes. Our in-house marketing team runs Google Ads, Meta Ads, social media, SEO and websites for businesses in property, hospitality, clinics, beauty, cleaning, food, e-commerce, education, charities and professional services. Ad spend is always paid directly by you to the platform; we only charge a service fee.
With Be More Remote your team is trained, office-based and supervised; you get a free dedicated account manager, backup cover, replacements within 3 days, GDPR-compliant data handling and flexible terms. There is no recruitment, training, equipment or HR burden on your side, and no risk of a freelancer disappearing.
Contact us at info@bemoreremote.com, call +44 7853 756729 or +92 335 4331227, or use the contact form. We reply within 1 working day.
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