Outsourced Customer Service & Call Centre Teams
Your customer support operation, fully managed
When customer contact volumes rise, the hard part is everything around the agents: recruiting them, training them, covering rotas, keeping quality consistent and dealing with HR. Be More Remote builds your dedicated support team and runs everything behind it.
Support across every channel your customers use
Your agents work in your existing helpdesk, phone system and CRM, covering one channel or all of them.
Inbound call handling
Orders, bookings, account queries and complaints.
Live chat support
Fast, accurate replies that protect conversions and customer satisfaction.
E-commerce customer service
Where-is-my-order queries, returns, refunds and delivery problems.
Outbound calling & telesales
Lead follow-up, renewals, win-back and feedback calls.
Email & ticket support
Zendesk, Freshdesk, Gorgias, Intercom and more.
WhatsApp & social support
Messages on WhatsApp, Facebook and Instagram, handled on-brand.
Agents, team leads, QA analysts, workforce planning and SLA reporting, all under one contract.
- Team leads on every shift
- QA scored against your scorecard
- Cover for peaks and seasonal demand
We handle everything behind your agents
You own the customer experience. We run the operation that delivers it.
We hire the agents, you help train a few of them on your business, and your support runs smoothly from then on.
Customer support agents vs virtual assistants
A virtual assistant helps one person with a mix of admin tasks. A customer support team is a managed operation built to handle customer contact at volume.
| Virtual assistant | BMR customer support team | |
|---|---|---|
| Main job | General admin: inbox, diary, data entry | Customer calls, chats, emails and messages at volume |
| Team size | Usually one person | From a small pod up to a full campaign |
| Management | You manage them day to day | Team leads, QA and rotas provided by us |
| Coverage | Their working hours | Rota-planned cover, including 24/7 |
| Reporting | Task updates | KPI and SLA reporting |
From enquiry to a live support team
Discovery call
We learn your customers, channels, volumes, hours and systems, then send a tailored proposal.
We hire your agents
We recruit and shortlist for your campaign, and you can meet and approve your core team.
Train and go live
You train a few people on your business, we roll it out across the team, and QA is in place from day one.
Manage and scale
We run rotas, QA, escalations and HR, report on performance and add agents as you grow.
What our clients say
Discovery call
We learn your customers, channels, volumes, hours and systems, then send a tailored proposal.
We hire your agents
We recruit and shortlist for your campaign, and you can meet and approve your core team.
Train and go live
You train a few people on your business, we roll it out across the team, and QA is in place from day one.
Manage and scale
We run rotas, QA, escalations and HR, report on performance and add agents as you grow.
Outsourced customer service FAQs
A specialist provider handles your customer calls, chats, emails and messages for you. With Be More Remote, you get a dedicated team of support agents working on your brand. We recruit, train and manage them, and we also take care of QA, rotas, HR, payroll and compliance.
Yes. We can start with a small team or recruit at volume for a full campaign, including team leads, QA analysts and workforce planning, then scale with your contact volumes.
It depends on team size, channels and training needs. Smaller teams can usually go live within [X] weeks of sign-off, and your proposal includes a clear timeline.
Inbound and outbound calls, live chat, email and tickets, WhatsApp and social media messages. Agents work in your existing systems, such as Zendesk, Freshdesk, Gorgias, Intercom, HubSpot or Aircall.
Yes. We build rotas for UK business hours, extended hours and weekends, or full 24/7 cover.
We do. Agents are employed and managed by Be More Remote, so recruitment, contracts, payroll, taxes, performance and replacements are all our responsibility.
Every team is scoped around your volumes, channels and hours, so we don’t publish fixed prices. Fill in the form or message us on WhatsApp for a tailored proposal, usually well below the cost of building the same team in-house.
Agents access only the systems they need, work under confidentiality agreements and follow your data-handling policies. [Add BMR’s actual security/GDPR measures here]
Ready to outsource your customer support?
Tell us what you need and we’ll plan your team, with agents, management, QA and cover included. No obligation.