Airbnb & Serviced Accommodation Virtual Assistants
- 24/7 guest communication across Airbnb, Booking.com, Vrbo and direct
- Already trained on serviced accommodation tools and workflows
- One dedicated VA or a round-the-clock shift team
Trustpilot
Late check-ins, weekends and holidays
What your Airbnb virtual assistant handles
Airbnb management support without handing over your properties: your VA takes over the day-to-day remote work of running serviced accommodation. You set the rules, and your VA follows your processes, templates and house standards.
Guest communication
Enquiries, pre-arrival, check-in, in-stay issues and check-out.
Airbnb listing creation & optimisation
Titles, descriptions, photos and amenities that rank.
Cleaning & maintenance
Changeovers scheduled, cleaners briefed, issues chased.
Contractor & corporate bookings
Outreach for longer mid-week and multi-week stays.
Reservations & channels
Confirmations, changes, cancellations and calendar syncing.
Pricing & calendar
Rates, minimum stays and gap nights managed in your tools.
Reviews & reputation
Review requests, replies and problems caught early.
Admin & reporting
Invoices, owner statements, occupancy reports.
Guests don’t keep office hours. Your VA team doesn’t either.
For growing portfolios we build a shift team, so a trained VA is always monitoring your inboxes. We manage the rota, cover and QA across every shift.
- Morning: check-outs, cleans and reviews
- Evening: check-ins and guest queries
- Night: late arrivals and urgent issues
A 100-listing Airbnb account suspended, and saved overnight
A UK serviced accommodation operator’s Airbnb account, with almost 100 listings, was suddenly suspended, and Airbnb had started cancelling future reservations.
Our BMR virtual assistant acted straight away and worked through the night until 6am. He escalated the suspension with Airbnb’s support team, provided everything needed for the review, and got the account reinstated with no guest reservations lost.
Airbnb management support for hosts & short let operators
Whether you’re one of the many Airbnb hosts with a handful of units or a short let operator running a growing portfolio, your VA gives you the support of an Airbnb management team while you keep the control.
Serviced accommodation VAs who know your tech stack
Onboarding is about your properties and processes, not the basics.
Airbnb VA or Airbnb property management company?
An Airbnb property management company usually takes a share of every booking. An Airbnb VA takes on the remote work while you keep control, your revenue and your own cleaning team.
| Doing it yourself | Management company | Be More Remote VA | |
|---|---|---|---|
| Guest messaging | You, at all hours | Handled | Handled, up to 24/7 |
| Control of listings | Full | Limited | Full: your accounts, your rules |
| Cost model | Your time | Usually a % of revenue | Fixed cost that doesn't rise with revenue |
| Cleaners | You manage them | Theirs | Yours, coordinated by your VA |
Your Airbnb VA, up and running in [X] days
Discovery call
Your portfolio, platforms, tools, message volumes and hours.
Meet your VAs
A VA trained in serviced accommodation, whom you meet before they start.
Onboard with your SOPs
Properties, house rules, templates and escalation rules, with access set up through your PMS.
Go live and scale
QA, holiday cover and more VAs or shifts as your portfolio grows.
What UK hosts and operators say
Trustpilot"Worked with Wafa & her team for almost 3 years… they go above & beyond to work on solutions."
Sleepezee Shortstays · United Kingdom
"Amazing VA experience, the best I've come across. Everyday without fail I receive great service."
Thafimul Islam · United Kingdom
Trusted by UK businesses. Read our reviews on Trustpilot
Airbnb virtual assistant FAQs
Guest communication, reservations, listing updates, pricing and calendar management, cleaner and maintenance coordination, reviews and admin, all in your existing accounts.
Yes. We set up a shift team so your inboxes are covered around the clock, including nights, weekends and bank holidays.
No. Your VA works remotely and coordinates your local team, scheduling changeovers and chasing issues until they’re fixed.
No. An Airbnb property management company takes over your listings for a share of revenue. With a Be More Remote VA you get Airbnb management support while keeping your accounts, pricing decisions and revenue.
Yes. We support Airbnb hosts with a few properties as well as short let operators and management companies with large portfolios.
It depends on portfolio size, tasks and hours of cover, so every proposal is tailored. Ask for a quote.
Pair it with
Property management VAs →
Tenant, maintenance and compliance admin for long lets.
Property sourcing VAs →
Landlord and agent outreach for new SA units.
Meta ads management →
Direct bookings and landlord leads from Facebook and Instagram.
Ready to hand over the day-to-day?
Tell us about your properties and we’ll recommend the right Airbnb VA setup, from one assistant to 24/7 cover.