Property Management & Lettings Virtual Assistants
- Tenant management by phone, email and WhatsApp
- Maintenance logged, contractors booked, jobs followed up
- Gas safety, EICR, EPC and deposit deadlines tracked
Trustpilot
Training, QA, cover and replacements
What your property management virtual assistant handles
Your property assistant joins your team remotely, works in your software and follows your processes, from the first enquiry to the end of the tenancy.
Tenant communication
Calls, emails and WhatsApp answered, queries resolved and logged.
Compliance tracking
Gas safety, EICR, EPC, alarms, licensing and deposit deadlines.
Enquiries & viewings
Portal leads answered, applicants qualified, viewings booked.
Sales progression
Buyers, sellers, solicitors and brokers chased to completion.
Maintenance & repairs
Reports triaged, contractors booked, approvals requested, jobs chased.
Rent & arrears admin
Reconciliation, staged arrears reminders and landlord statements.
Tenancy set-up & renewals
Referencing, Right to Rent checks, paperwork, move-ins and renewals.
CRM, listings & admin
Portal listings, clean CRM records, landlord onboarding.
Lettings management & tenant management, handled every day
As your rent roll grows, the admin grows faster than your team. Your VA works through a daily queue in your own systems, moving jobs forward and flagging anything that needs a decision, so your property managers only step in where they’re needed.
Everything handled, logged and visible to your team
- Works in your CRM, property software and inboxes
- Follows your SOPs, templates and escalation rules
- Daily or weekly summary of completed and open items
Property VAs who know UK lettings and estate agency software
Before we manage anyone else’s budget, we test our approach with our own money.
A property assistant for letting agents, estate agents & landlords
From high-street letting agents to portfolio landlords, your real estate virtual assistant adapts to how your business runs.
Letting agents
Capacity for tenant queries, maintenance and compliance.
Property management companies
Scalable property admin support without more office staff.
Portfolio landlords & HMOs
Tenant communication, repairs and compliance across your units.
Estate agents
Sales progression, viewings, portal listings and lead follow-up.
Block & managing agents
Leaseholder queries, contractors and service charge admin.
Rent-to-rent & guaranteed rent
Landlord relationships, tenant management and operations admin.
Property VA vs in-house property administrator
| Hiring in-house | Be More Remote property VA | |
|---|---|---|
| Recruitment | Adverts, interviews and notice periods, handled by you | We recruit and shortlist, and you meet your VA first |
| Training | Your team's time | Trained in UK property admin, onboarded to your processes |
| Overheads | Salary, pension, NI, desk and equipment | No employment overheads on your side |
| Holiday & sickness | Work piles up | Cover arranged by us |
| Scaling | Another full hiring cycle | Add hours or VAs as your rent roll grows |
Your property VA, up and running in [X] days
Discovery call
We map your portfolio, software, workflows and the tasks you want off your team’s plate.
Meet your VA
We match you with a VA experienced in UK property admin, whom you meet first.
Onboard to your processes
Access set up with the right permissions, plus your SOPs, templates and escalation rules.
Go live and scale
We monitor quality, provide cover and add hours or VAs as you grow.
What UK property businesses say
Trustpilot"Very happy with the team, responsiveness, efficiency. Helps me run my business much more effectively."
Ce · United Kingdom
"Be More Remote's team have been an asset to our company since the start… we truly value BMR's work ethic."
CN · Verified reviewer
Trusted by UK businesses. Read our reviews on Trustpilot
Property management virtual assistant FAQs
A property management virtual assistant handles the remote admin of lettings and property management: tenant communication, maintenance coordination, compliance tracking, rent and arrears admin, viewings, tenancy paperwork, CRM updates and landlord reporting, all in your systems.
Yes. Your VA handles day-to-day tenant management, including queries, repairs, renewals and move-outs, and the lettings management admin around it, so your property managers can focus on landlords and new instructions.
Your VA tracks gas safety, EICR, EPC, alarm checks, licences and deposit protection deadlines, books renewals and chases documents. You stay responsible for compliance decisions, and your VA makes sure nothing is missed.
Popular UK property software such as Alto, Reapit, Street, Arthur Online, Goodlord, Fixflo and PayProp, plus Rightmove, Zoopla and OnTheMarket. If you use something else, we’ll train your VA on it.
Yes. For sales, our real estate virtual assistants handle viewing bookings, lead follow-up, portal listings and sales progression from offer to completion.
VAs use individual logins with only the permissions they need, work under confidentiality agreements and follow your data policies. [Add BMR’s GDPR measures]
It depends on hours, tasks and cover, so every proposal is tailored. Fill in the form or message us on WhatsApp for a quote.
Pair it with
Property sourcing VAs →
Deal finding, agent and landlord outreach.
Airbnb & SA VAs →
24/7 guest messaging for short lets.
Google Ads management →
Landlord-acquisition campaigns that grow your rent roll.
Ready to take the admin off your team’s plate?
Tell us about your agency or portfolio and we’ll recommend the right property VA setup. No obligation.