Candidate Screening Test Quiz

Welcome to your Candidate Screening Test Quiz

Full Name (as per CNIC)

Date of Test

CNIC Number

Position Applying For

Phone Number

Section 1: Grammar — Spot & Fix the Errors (Q1–5)

Q1. Choose the grammatically correct sentence:

I have went to the meeting yesterday.

I have gone to the meeting yesterday.

I went to the meeting yesterday.

I was go to the meeting yesterday.

Q2. Which sentence is grammatically correct?

She don't know how to use the CRM system.

She doesn't knows how to use the CRM system.

She doesn't know how to use the CRM system.

She do not know how to use the CRM system.

Q3. Select the correct sentence:

The client's files has been sent to there email.

The clients files have been sent to their email.

The client's files have been sent to their email.

The clients files has been sent to there email.

Q4: Which of the following is the grammatically correct version of this sentence (check capitalisation, tense, subject-verb agreement, and preposition use)? Original: "i spoke with the client yesterday and she say she will call back on tuesday morning for discuss the proposal"

I spoke with the client yesterday, and she said she would call back on Tuesday morning to discuss the proposal.

I spoke with the client yesterday, and she says she will call back on Tuesday morning for discussing the proposal.

I spoke with the client yesterday, and she said she will call back on tuesday morning for discuss the proposal.

I spoke with the client yesterday, and she say she would call back on Tuesday morning to discuss the proposal.

Q5: Which of the following is the fully corrected version of this email (spelling, grammar, punctuation, capitalisation, and wrong-word errors fixed)? Original: "dear mr ali, i am writting to folowup on are pervious converstation. we dicussed the posibility of hiring two virtual assistants for you're buisness. please let i know if youd like to proceeed at your earliest."

Dear Mr. Ali, I am writing to follow up on our pervious conversation. We discussed the possibility of hiring two virtual assistants for your business. Please let me know if you'd like to proceed at your earliest convenience.

Dear Mr. Ali, I am writing to follow up on our previous conversation. We discussed the possibility of hiring two virtual assistants for your business. Please let me know if you'd like to proceed at your earliest convenience.

Dear Mr. Ali, I am writting to follow up on our previous conversation. We discussed the possibility of hiring two virtual assistants for you're business. Please let me know if youd like to proceed at your earliest.

Dear mr. Ali, I am writing to follow up on our previous conversation. we discussed the possibility of hiring two virtual assistants for your business. Please let I know if you'd like to proceed at your earliest.

2. Punctuation & Sentence Structure (Q6–10)

Q6. Which sentence uses punctuation correctly?

Its important to reply to clients, quickly and professionally.

It's important to reply to clients quickly and professionally.

Its important, to reply to clients quickly and professionally.

It's important to reply to clients, quickly, and professionally.

Q7. Which option uses the apostrophe correctly (one client only)?

The clients report was sent on time.

The client's report was sent on time.

The clients' report was sent on time.

The client report's was sent on time.

10.

Q8. Which sentence is structured most clearly and professionally?

We need to do a meeting about the thing with the client soon.

A client meeting should be scheduled at the earliest opportunity to address the outstanding issue.

Meeting needs to happen regarding client issue asap.

We have to meet about what happened with that client.

11.

Q9: Which of the following is the correctly punctuated, professional one-sentence version of this text? "the task was completed however the client was not informed and the report wasnt sent and nobody followed up"

The task was completed however, the client was not informed and the report wasn't sent, and nobody followed up.

The task was completed; however, the client was not informed, the report was not sent, and nobody followed up.

The task was completed, however the client was not informed, the report wasnt sent, and nobody followed up.

The task was completed however the client was not informed, the report was not sent and nobody followed up.

12.

Q10: Which of the following best rewrites this client email to be clear, professional, precise, and free of vagueness, while making a specific commitment? Original: "We are sorry for the inconvenience it caused to you and we will look into it as soon as possible maybe today or tomorrow."

We're really sorry about this and we'll try to sort it out soon, hopefully today or tomorrow.

We apologize for the inconvenience this has caused. We are looking into the matter and will provide you with an update by end of day tomorrow.

Sorry for the trouble — we'll get back to you ASAP, maybe by tomorrow.

We apologize for the inconvenience caused to you and will look into it as soon as possible.

13.

3. Vocabulary & Word Choice (Q11–15)

14.

Q11. Which word is spelled correctly?

Recieve

Accomodation

Professionalism

Calender

15.

Q12. Choose the sentence with correct word usage:

The affect of the delay was significant.

The effect of the delay was significant.

The effect of the delay was significent.

The affect of the delay was significantly.

16.

Q13. Which closing is NOT appropriate for a formal business email?

Kind regards,

Best regards,

Cheers mate,

Yours sincerely,

17.

Q14.1: "I will look into it and get back to you ASAP." — Choose the most professional alternative:

I will look into it and get back to you when I can.

I will look into this matter and respond at the earliest opportunity.

I'll check it out and hit you back ASAP.

I will look into it and get back to you super soon.

18.

Q14.2: "Sorry for the mess-up with your order." — Choose the most professional alternative:

My bad about your order, won't happen again.

Sorry about the order thing.

I apologize for the error with your order.

Oops, there was an issue with your order.

19.

Q14.3: "Just checking in to see if you got my last email." — Choose the most professional alternative:

Just wondering if you saw my email yet.

I am following up to confirm you received my previous email.

Hey, did you get my email?

Following up — got my email or nah?

20.

Q15: A task will be delivered one day later than expected. Which of the following messages best reflects an apologetic and warm tone?

"The deliverable will be one day late. Updated timeline: tomorrow EOD."

"I'm sorry for the delay — I know timing matters to you, and I really appreciate your patience. The task will be ready by tomorrow, and I'll make sure it's worth the short wait."

"Don't worry, it's just one extra day, no big deal, we'll get it done."

"There's a delay, but we've got it handled — expect delivery by tomorrow with no issues."

21.

4. Professional Response (Q16–20)

22.

Q16. A client emails: "I haven't heard back from your team in 4 days. This is unacceptable." Which is the best reply?

We are very busy and will reply when we can.

Apologies for any inconvenience.

Dear [Name], I sincerely apologise for the delay. I am personally looking into this right now and will send you a full update within the hour. Thank you for your patience — this is not the standard we hold ourselves to. Best regards, [Name]

Hi, sorry about that! We'll get back to you soon.

23.

Q17. A client calls and says their invoice is wrong. You are not sure why. What is the most professional response?

I'll have someone call you back.

I'm not sure — let me check and I'll email you.

Thank you for flagging this. I am going to review your invoice right now and will come back to you within the hour with a full explanation and a corrected version if needed. Is there anything else I can help with in the meantime?

Invoices are handled by accounts — not my department.

24.

Q18. A client asks you something you genuinely do not know during a live call. What do you do?

Make up a believable answer so they are not left waiting.

"I don't know" and end the call.

Say: "That's a great question. I want to make sure I give you accurate information — let me put you on a brief hold while I check, or I can call you back within 15 minutes with a confirmed answer. Which works better for you?"

Tell them to email the question instead.

25.

Q19: A client messages at 4:58pm on Friday asking for a full invoice report, a call summary, and upcoming appointments — all before 9am Monday. Your shift ends at 5pm. Which reply best demonstrates professionalism, realistic timelines, and composure under pressure?

"Hi! No problem at all, I'll have everything ready for you by Monday morning, don't worry!"

"Hi, thanks for reaching out. My shift is ending right now, so I won't be able to complete this before Monday at 9am. I'll get started first thing Monday morning and have everything to you by [realistic time]. Thank you for your patience."

"Hello, unfortunately I'm off the clock now and can't help with this until Monday. Someone will get to it eventually."

"Hi, I'm clocking out, but I'll try to squeeze this in over the weekend if I get a chance."

26.

Q20: A client complains that an agent was rude, cut them off three times, sounded bored, put them on hold for 10 minutes after asking for a manager, and then got disconnected. The client is considering cancelling. Which response best demonstrates empathy, full accountability, and a concrete action plan with no deflection?

"We're sorry to hear about your experience. Our agents are usually very professional, so this is surprising to hear. We'll look into what happened and follow up if needed."

"I'm sorry this happened, but please understand our agents handle a high volume of calls and sometimes things slip through. We'll try to be more careful in the future."

"I sincerely apologize for the experience you had. What you described — being cut off, the long hold, and the disconnected call — is not the standard we hold ourselves to, and I take full responsibility for it. I will personally review this call with the agent involved and ensure corrective action is taken. To make this right, I'd like to [specific resolution, e.g., personally handle your request now / offer a credit]. Please let me know a good time to reach you directly so I can resolve this myself."

"Apologies for the inconvenience. We've forwarded your complaint to the relevant department, and someone will reach out to you within 5-7 business days."

27.

5. Critical Thinking & Initiative (Q21–25)

28.

Q21. A client asks you to find a reliable plumber in their city — a task you have never done before. What is your approach?

Tell them that is not part of your role.

Google 'plumber near [city]', pick the first result, and send it over.

Search for highly-rated plumbers in the client's city, filter by reviews (4+ stars, 20+ reviews minimum), shortlist 3 options with name, contact number, rating, and notes — then present a clear comparison for the client to choose from.

Ask a colleague if they know anyone.

29.

Q22. Your client's social media account has not been posted on for 6 days because the content calendar was not updated. Your client does not know yet. What do you do?

Wait until the client notices and raises it.

Post something generic quickly without telling the client just to fill the gap.

Proactively inform the client, take ownership, apologise without excuses, draft 3 post ideas immediately, and propose a new process to prevent it happening again.

Mention it casually at the next check-in.

30.

Q23. A client asks you to research which project management tool is best for a remote team of 8 people with a $50/month budget. What do you do?

Send them a Google search link and let them read it.

Recommend the tool you personally use without researching alternatives.

Research the top options (e.g. Asana, Trello, Monday.com, ClickUp), compare them on features, pricing, team size suitability, and ease of use — then present a clear recommendation with your reasoning.

Tell them to ask their IT department.

31.

Q24: Your client needs a reliable handyman in Birmingham to fix warehouse shelving next week. You've never arranged this before and have no contacts there. Which approach best demonstrates structured task-handling, verification thinking, and professional output?

"I would Google 'handyman Birmingham,' pick the first result, and send the client their number."

I would search for commercial handymen in Birmingham with shelving/warehouse experience specifically (not general handymen), cross-check at least 2-3 candidates using reviews (Google, Checkatrade, TrustATrader), verify they hold relevant insurance (public liability) and any required certifications, contact them directly to confirm availability for next week and get a quote, then send the client a short summary with the handyman's name, contact details, quote, availability, and verification notes (insurance/reviews) — plus my recommendation.

"I would ask a friend if they know anyone in Birmingham and just go with whoever they suggest."

"I would post on social media asking if anyone knows a handyman in Birmingham, then wait for replies and pick whoever responds first."

32.

Q25.1: A client says: "I feel like things keep falling through the cracks. Tasks are being forgotten, I am repeating myself, and I no longer feel confident my VA is on top of things." Which response best demonstrates full ownership with no excuses?

I'm sorry you feel that way. I think most of the tasks were actually completed, but I understand there might have been a miscommunication.

I understand your frustration, but things have been quite busy on my end lately, which is why a few things slipped. I'll try to do better going forward.

Sorry about that, I'll try to keep better track of things from now on.

You're right to raise this, and I take full responsibility — this isn't the level of reliability you should expect from me. I own the gap here completely, and starting tomorrow, I'm putting a system in place so this doesn't happen again. I'll walk you through exactly what's changing.

33.

Q25.2: Which option best demonstrates a specific, structured, and immediately actionable process (tools, processes, check-ins) to prevent tasks from being forgotten?

I will check in with the client once a week to see how things are going overall.

I'll write things down in a notebook so I don't forget them anymore.

I will set up a shared task tracker (e.g., Trello/Asana/ClickUp) where every task the client assigns is logged immediately with a deadline and status. I'll send a daily end-of-day summary of completed/pending tasks, hold a brief 10-minute check-in call every morning to confirm priorities, and flag any blockers the same day they arise — not after the deadline passes.

I will try to be more organized and pay closer attention to tasks going forward.

34.

6. Attitude, Mindset & Professional Standards (Q26–30)

35.

Q26. You disagree with a decision your team leader has made. What is the best course of action?

Ignore it and do things your own way.

Complain about it to your colleagues.

Raise your concern privately with your team leader, share your reasoning clearly and respectfully, then commit to the agreed direction once a decision is made.

Do nothing and feel resentful about it.

36.

Q27. A colleague is behind on their workload and you have completed your own tasks with 45 minutes to spare. What do you do?

Take an early break — you earned it.

Ask your colleague if they need support and offer to take on some of their overflow.

Wait for your manager to assign you something new.

Browse your phone until a new task comes in.

37.

Q28. Which statement best reflects the right professional attitude toward making a mistake at work?

Avoid mentioning it and hope no one notices.

Acknowledge it immediately, fix what you can, inform the relevant person, and make sure it does not happen again.

Blame the process or the tools involved.

Only admit it if someone directly asks you.

38.

Q29: Which of the following answers best demonstrates genuine initiative, ownership, and going above and beyond — rather than simply describing routine job duties?

"I always make sure to complete my tasks on time and follow instructions carefully. I think that shows I go above and beyond."

"One time a client's report was due, and even though it wasn't technically my job, I noticed the data looked off. I stayed late, cross-checked the numbers with two other sources, found and fixed an error that would have misled the client's decision, and flagged the issue with a clear explanation before it went out. The client later said it directly prevented a costly mistake."

"I helped a coworker once when they asked for help with something. It wasn't a big deal, but I did it anyway."

"I try to be a hard worker and do my best every day, even when things get tough."

39.

Q30: Which of the following best demonstrates specific, genuine, non-generic professional habits — rather than vague or textbook answers?

"Being professional means always being on time, dressing appropriately, and communicating clearly with clients."

"I believe in being professional, honest, and reliable in everything I do."

I hold myself to three specific habits: (1) I never send a client an update without including a clear next step, even if there's nothing to report, because silence creates anxiety and a next step creates trust. (2) I re-read every message before sending it from the client's perspective, asking "would this confuse or reassure them?" — because tone gets misread easily in text. (3) I flag problems the moment I notice them, even small ones, rather than waiting until I have a full solution, because clients value early honesty over a polished excuse later.

"I try to work hard, be respectful, and do a good job for every client I work with."

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Candidate Screening Test Quiz

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